For the Individual Employee

my care manager will support and advise you when you need someone to take the worry out of finding care, sorting out hospital admission or discharges, sorting out entitlement to benefits and generally letting you know about anything to do with social and health care.

A friendly, approachable and completely personal service to make sure you get the advice you want at the time you want – without feeling rushed about important decisions. For example, use the informative website and numerous factsheets to search for information about an issue or arrange a call back at a time and place to suit you to discuss matters where a more in-depth discussion is needed.

Let us liaise with the key social and health care professionals for you and bring the information you need to you, saving you hours of navigating unfamiliar systems and increasing frustration!

As part of the core products range, my care manager offers:

  • regular newsletters with up-to-date relevant information
  • members only website access
  • blog with key real time updates
  • office hours support line
  • care consultants to give case specific telephone advice, meeting or management time - when it suits you
  • visits and advocacy
  • complaints management, advice or support
  • using our knowledge of the market to problem solve and find the best solution to care needs
  • person centred care planning, risk assessment and full care implementation
  • links to preferred partners
  • signposting to sound funding options and specialist legal or financial advice from expert affiliates